SUPPORT ENGINEER (F/M/D) – INDIA

SAP and the investment company DEDIQ in a joint Venture created SAP Fioneer to jointly expand FSI cloud services with a significant investment in new solutions for our global customers.

This unique career opportunity combines all advantages of the renowned and worldwide leading SAP platform and the speed and agility of a start-up organization.   

The position is offered at Bangalore.

YOUR RESPONSIBILITIES

  • Engage with customers and provide professional, courteous and prompt technical support via multiple channels and achieve a good level of customer satisfaction.
  • Analyse customer incidents, perform in-depth troubleshooting to identify and solve complex technical issues.
  • Liase with product development to identify missing product functionalities, report bugs and cooperate with them to identify possible solutions.
  • Document technical solutions to known issues and post them to both internal and external knowledge bases.
  • Participate in weekend support/ 24×7 support activities as required

YOUR PROFILE

  • University degree in Computer Science or IT related discipline. 
  • Basic understanding of programming languages
  • Strong analytical and communication skills
  • Ability to collaborate with global customers and teams
  • Quick learner 

WORK EXPERIENCE

  • Working experience of 1-2 years in similar role working with customers would be advantageous. 

WHAT WE OFFER

  • The opportunity to work together with smart people in a fast growing company
  • Together we shape the fast changing financial services landscape
  • The possibility to work in different areas of the company and develop your career
  • The combination of a fast-paced start-up culture with years of expertise, a strong reputation and a solid customer portfolio
  • A competitive compensation package