User Assistance Developer (Technical Writer)

Do you want to be part of a new, fast-growing global company delivering the next generation of software solutions for the financial services industry?

As a spin-off from SAP (market leader in enterprise application software), SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability and cost-efficiency through digital business innovation, cloud technology and solutions that cover banking and insurance processes end-to-end. 

SAP Fioneer is a global company with subsidiaries in Germany, Austria, Switzerland, UK, UAE, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore. Our rapid growth, great team and lean organization make SAP Fioneer a great place to accelerate your career!

ABOUT YOU AND OUR TEAM

We are looking for a User Assistance developer to join our Product Development team in Toronto who’s building insurance and banking solutions.

You are passionate about giving the best user experience to the world’s business users, and user assistance (UA) plays a large role in the overall user experience. Our users are always at the center of everything we do in UA, whether we’re prototyping, building, and delivering tools, or creating actual content, which might be traditional technical documentation, UI-embedded help, or proactive and interactive multimedia assistance. 

You will work closely together with development teams and business units to plan, deliver, and evolve our user assistance deliverables for customers and partners.

If you are excited about the multifaceted world of user assistance, you are probably just the one we are looking for.

EXPECTATIONS AND TASKS

  • Creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams, UX designers, and other stakeholders to enable users to deploy, administer, and use the SAP software
  • Ensuring that the UA deliverables are of high quality, adhere to standards and guidelines, and are written in appropriate style and tone for product and audience per target group and target market
  • Defining terminology that is simple, consistent, and conforms to industry standards
  • Acting as an advocate for an excellent user experience
  • Proofreading and editing content for usability, readability, and linguistic correctness
  • Planning and coordinating the UA deliverables for a product area or project, as applicable
  • Participating in projects to improve UA tools, processes, and content

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University/College degree in technical communication or a related subject
  • Ideally first-language proficiency in English, or excellent written and spoken skills in English
  • Experience in technical writing: customer-centric writing; video editing; graphic design and visual communication; creating and structuring (IXIASOFT DITA CMS experience preferred) UA deliverables using target-group-specific tone and style.
  • Experience in working in a commercial software development environment
  • Ability to express complex technical information in a clear and precise manner
  • Outstanding communication, writing, and grammar skills
  • Ability to multitask and work with tight deadlines, deliver on time and ensure high quality
  • A willingness to acquire extensive product knowledge and learn new skills on short notice
  • Excellent organizational skills

WHAT WE OFFER

  • The opportunity to work together with some of the smartest professionals on a very ambitious project and to help shape the rapidly changing financial landscape, while advancing your career
  • We combine a pragmatic, fast-paced start-up culture with years of development expertise, strong reputation in the market and a long-established customer portfolio
  • Growth opportunities based on performance and personal career goals, as week as the space to bring new ideas, drive innovation and challenge the status-quo
  • An attractive compensation package

SAP FIONEER’s DIVERSITY COMMITMENT

To harness the power of innovation, SAP FIONEER invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP Fioneer is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.

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