A smarter, more agile way for insurers to build trust

Claims is the moment of truth for insurers – where trust is tested and customer loyalty is earned. Based on SAP S/4HANA, SAP Fioneer’s Claims Management helps insurers deliver customer claims experience and operational efficiency by streamlining complex workflows and enforcing strong controls, ensuring accuracy, privacy, and speed across diverse ecosystems.

Trusted by insurers worldwide

100+

leading insurers around the world trust SAP Fioneer

3

months to implement for a global insurance business

100%

automated claim processing

Drive business impact and claims excellence

  • Start with a proven, fully configurable framework to tailor the entire claims journey to your business needs and unique workflows.

  • Tap into real-time validation, fraud detection, and intelligent automation with an AI-ready, event-driven engine built on SAP S/4HANA, enabling fast, accurate decisions at scale.

  • Equip handlers with powerful tools that streamline workflows and enhance decision-making. Automation replaces manual tasks so teams can focus on what matters: resolving claims and serving customers.

  • Open integrations and real-time data exchange via secure APIs ensures access to external services, AI models, and partner systems to drive continuous innovation.

  • Streamline high-volume claims with out-of-the-box processes and automation. Free up resources for complex cases, reduce IT reliance, and lower total cost of ownership.

Key features and benefits

Straight-through processing

Automate high-volume, low-touch claims to reduce processing costs and free up resources for more complex cases.

Smart claims orchestration

Leverage structured data and rules to support AI and analytics for faster, more accurate decision-making.

Configurable by design

Empower non-technical users with no-code rules, low-code UI, and pre-built processes to enable rapid adaptation, without reliance on IT teams.

Open ecosystem integration

Connect with SAP Fioneer and third-party systems via a wide range of APIs to ensure seamless data exchange.

Customer-centric experience

Deliver real-time claim tracking, omni-channel communication, and flexible payment options to meet evolving customer expectations.

Predictive insights

Use advanced analytics to forecast trends, detect anomalies, and and optimize decisions across the claims lifecycle.

Secure role-based access

Provide tailored access and functionality based on user roles to enhance efficiency and security.

  • Straight-through processing

    Automate high-volume, low-touch claims to reduce processing costs and free up resources for more complex cases.

  • Smart claims orchestration

    Leverage structured data and rules to support AI and analytics for faster, more accurate decision-making.

  • Configurable by design

    Empower non-technical users with no-code rules, low-code UI, and pre-built processes to enable rapid adaptation, without reliance on IT teams.

  • Open ecosystem integration

    Connect with SAP Fioneer and third-party systems via a wide range of APIs to ensure seamless data exchange.

  • Customer-centric experience

    Deliver real-time claim tracking, omni-channel communication, and flexible payment options to meet evolving customer expectations.

  • Predictive insights

    Use advanced analytics to forecast trends, detect anomalies, and and optimize decisions across the claims lifecycle.

  • Secure role-based access

    Provide tailored access and functionality based on user roles to enhance efficiency and security.

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