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Empowering growing banks to create leading customer experiences

The Fioneer Digital Banking Suite – the next evolution of our Omnichannel Banking solution – enables growing banks to provide market-leading digital experiences and expand revenue streams with agility. Catering for retail, SME and corporate customers, it brings an extensive library of pre-configured functions, with business-level product configuration and AI-based personalization and automation. All of this on a modular, cloud-agnostic and integration-ready platform.

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Proven results from hundreds of financial institutions worldwide

5

weeks to onboard customers

90%

STP for servicing and origination flows

850+

APIs for third party services and data

How it works

Bank customers – retail, SME and corporate alike – demand smooth, personalized digital experiences across all platforms. While bigger banks have the resources to adapt to the rapidly changing environment, smaller banks find it particularly challenging to stay attractive, competitive and profitable.

Unlock the full value of digital banking

  • Provide best-in-class customer experiences and an ever-extending feature set for your customers across retail, SME and corporate banking. Speed up service delivery with fully automated processes in digital onboarding, KYC or loan origination. Leverage advanced segmentation and personalization features to tailor experiences with ease.

  • Reduce time to market for innovation with plug-and-play standard modules or adapt different elements flexibly to suit your unique needs. With a large library of end-to-end workflows, regional features, pre-integrated API connections and built-in sales and marketing functionalities you’ll be able to cater efficiently to evolving customer needs and drive upsell and cross-sell opportunities.

  • Enable your team to configure products at the business-level through the low-code/no-code interface, bypassing resource-intensive legacy systems. Create consistency across your business by managing multiple business lines, brands and entities on one single core-agnostic platform. Automate manual tasks and let your team focus on growth instead.

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Key features that power next-generation digital banking

Business-level product configuration

Use our low-code/no-code platform to configure products easily, bypassing the core banking system. Create and manage customer journeys and workflows including mandates and entitlements and add and amend new products with ease.

Omnichannel and cross-device UI

Leverage an intuitive, and customizable HTML5-based UX for desktop, mobile and tablet for customers and employees alike. Create seamless experiences by allowing users to start workflows on one device and continue on another.

End-to-end automation

Use our pre-integrated AI automation functionalities to speed up processes like onboarding and loan origination and account management. Reduce the manual workload for your team and empower retail, SME and corporate users with self-service processes.

Multi-entity, brand and business lines

Manage all your business lines, entities and brands on a single core-agnostic platform to bring consistency to your operations. Flexibly add new brands and business lines – so you can stay on top of customer needs.

Pre-built integrations and open APIs

Speed up implementation from months to weeks by using our pre-built integrations to common legacy systems. Use pre-built API connectors to link with third-party services, channels and data providers.

Digital customer engagement

Offer a branch-like experience with our set of communications tools, such as chat, co-browsing, and virtual branch features. Increase revenues with built-in cross-selling opportunities and promotional tools.

Personalized customer experience

Provide fully personalized experiences with deeper customer analytics and intelligence and AI-based personalization and segmentation functionalities. Create custom user experiences and enable customers to adjust their own UI.

Cloud native and scalable

Our platform is designed for high scalability, utilizing both cloud-native and cloud-agnostic technologies, with multi-cloud support, enabling it to flexibly expand or contract with the fluctuating number of users.

  • Business-level product configuration

    Use our low-code/no-code platform to configure products easily, bypassing the core banking system. Create and manage customer journeys and workflows including mandates and entitlements and add and amend new products with ease.

  • Omnichannel and cross-device UI

    Leverage an intuitive, and customizable HTML5-based UX for desktop, mobile and tablet for customers and employees alike. Create seamless experiences by allowing users to start workflows on one device and continue on another.

  • End-to-end automation

    Use our pre-integrated AI automation functionalities to speed up processes like onboarding and loan origination and account management. Reduce the manual workload for your team and empower retail, SME and corporate users with self-service processes.

  • Multi-entity, brand and business lines

    Manage all your business lines, entities and brands on a single core-agnostic platform to bring consistency to your operations. Flexibly add new brands and business lines – so you can stay on top of customer needs.

  • Pre-built integrations and open APIs

    Speed up implementation from months to weeks by using our pre-built integrations to common legacy systems. Use pre-built API connectors to link with third-party services, channels and data providers.

  • Digital customer engagement

    Offer a branch-like experience with our set of communications tools, such as chat, co-browsing, and virtual branch features. Increase revenues with built-in cross-selling opportunities and promotional tools.

  • Personalized customer experience

    Provide fully personalized experiences with deeper customer analytics and intelligence and AI-based personalization and segmentation functionalities. Create custom user experiences and enable customers to adjust their own UI.

  • Cloud native and scalable

    Our platform is designed for high scalability, utilizing both cloud-native and cloud-agnostic technologies, with multi-cloud support, enabling it to flexibly expand or contract with the fluctuating number of users.

See how customers are succeeding with SAP Fioneer

More customer stories

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