Powering citizen trust with purpose-built technology

Engineered for large-scale, mission-critical programs, SAP Fioneer’s platform gives public agencies the scalability, adaptability and future-ready tools needed to manage social insurance programs and connect seamlessly across public services. It empowers institutions to automate complex benefit processes, respond swiftly to legislative change, and deliver secure, resilient services that earn and sustain public trust.

Insurance Workplace dashboard showing key metrics for approvals, case resolution, open cases, unclear diagnoses, unemployment status, and sick pay disbursement with assigned cases table and AI-driven insights.

Trusted by public entities around the world

98%

straight-through processing of benefits

<10

days to roll out a new benefit

>200€ bn

disbursed annually to citizens

Built for social insurance agencies

  • Anticipate citizen needs with real-time data and automated eligibility checks. Institutions can deliver benefits without applications by using life-event triggers, configurable rules, and secure data flows. This reduces friction, improves access, and ensures support is aligned with key moments in people’s lives.

    Insurance Workplace dashboard with AI Assistant insights panel showing alerts for sick pay risk, categorization change, and duration above reference value with links for review and renewal.
  • Rapidly launch and adjust programs with configurable rules, benefit structures, and eligibility logic. Built to meet GDPR and other data sovereignty requirements, the platform helps public institutions respond to evolving policy priorities while maintaining public trust.

    Insurance Workplace case file screen showing upcoming appointments and tasks including consultations, surgery, and rehabilitation sessions with scheduled dates.
  • Connect with welfare, health, and tax systems through secure APIs and modular services. Streamline collaboration across public institutions and deliver unified citizen services with the flexibility to evolve alongside policy reforms.

    Insurance Workplace case overview showing pending tasks including initial consultation, specialist search assistance with registry link, and income certificate request.
  • Ensure full traceability from enrollment to disbursement with built-in audit trails and secure handling of citizen data. Gain real-time visibility into program operations to meet governance standards and uphold the public accountability that citizens expect.

    Insurance Workplace dashboard with review approvals metric highlighted alongside other key metrics and assigned cases table.
  • Insurance Workplace dashboard with AI Assistant insights panel showing alerts for sick pay risk, categorization change, and duration above reference value with links for review and renewal.
  • Insurance Workplace case file screen showing upcoming appointments and tasks including consultations, surgery, and rehabilitation sessions with scheduled dates.
  • Insurance Workplace case overview showing pending tasks including initial consultation, specialist search assistance with registry link, and income certificate request.
  • Insurance Workplace dashboard with review approvals metric highlighted alongside other key metrics and assigned cases table.